RETURNS POLICY
RETURNS & EXCHANGES
If you are not happy with your item, please contact us first before returning it.
Regular priced items may be refunded, and all sale items will be refunded at the sale price.
Our returns policy is 28 days, We only accept returns that are unused, and in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To return your product, you should mail your product to: The return address on the label/packaging or 102 Lancaster Road, London, United Kingdom, N4 4PS, but first please contact us.
If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SWAVVY BOUTIQUE accepts order cancellation within 24 hours after payment or before items are shipped out.
Your cancellation request will be refused if the items are already shipped out.
You are able to submit a cancellation request by contacting SWAVVY BOUTIQUE. We will agree or refuse your request according to the state of your order. If the order is cancelled, you will get the refund within 3-5 business days.
At SWAVVY BOUTIQUE we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.
You can request a return/resend/refund for one of the reasons listed below, please kindly review our policy below:
1. For the damaged, defective, or incorrectly sent items
Conditions when SWAVVY BOUTIQUE will conduct a resend or refund for you:
1.1 Wrong style/color/size received
1.2 Incomplete ratio received
1.3 Damaged/faulty items received
*Please note that:
1.There will be slight differences in the colours of pictures versus the original due to the lighting and different screen features. 2.The material of items shall be subject to the description and real pictures in the description. 3.Quality issues do not include thread problems. 4.The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.
In case you've received an order under the conditions above, please notify us with an image of the original receipt within 2 days of receiving your order . If the originally ordered product variant is available in stock, we will conduct a resend or a refund based on communication.
Exchanges
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@swavvyboutique.com
Only edits, changes and cancels can be made within the first 24hrs of ordering. After this time they will be denied.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you haven’t received a refund yet, first check/contact your bank account.Then contact us. There is a processing time before your refund is visibly, which should take a few days from we receive your return.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@swavvyboutique.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.